Complaint Handling Process

Our complaint handling process is designed to ensure that any concern is dealt with promptly and fairly. We value customer feedback and are committed to resolving issues efficiently. When you submit a complaint, we will acknowledge receipt within 24 hours and begin to investigate the matter. We aim to provide a resolution within a reasonable timeframe and will keep you informed throughout the process. Our aim is to turn every complaint into an opportunity for improvement and to ensure your satisfaction with our service.